Return & Exchange Policy

At The Jackets Company, our goal is to ensure that every customer is satisfied with their purchase. Each jacket is carefully crafted and inspected before shipping. However, we understand that issues can sometimes arise, so we have created a clear and transparent The Jackets Company Return & Exchange Policy.

1. Return Eligibility – Within 30 Days

You may request a return or exchange within 30 days of receiving your order, provided that:

  • The jacket is unused, unwashed, and in its original condition with applicable tags attached.
  • You provide a valid reason for the return, such as receiving the wrong size, a damaged item, or an incorrect product.
  • Items returned solely because of a change of mind or personal preference may not be eligible.

After the 30-day return period has passed, return or exchange requests may not be accepted.

2. Return Approval Process

To request a return:

  1. Contact The Jackets Company customer support with your order number and reason for the return.
  2. Once your request has been reviewed and approved, you will receive return instructions.
  3. Ship the item according to the provided instructions.
  4. The returned product must arrive in the same condition in which it was received.

Please note:

  • Returns sent without prior approval may not be accepted.
  • Return shipping costs are generally the customer’s responsibility unless the product is defective or incorrectly sent.

3. Refund Policy

Once your returned item has been received and inspected:

  • Approved refunds will generally be processed to the original payment method within 7–10 business days.
  • If the item does not meet the return requirements because it has been used, washed, damaged, or has missing tags, the return may be rejected.

4. Exchange Policy

We may offer exchanges for:

  • Incorrect size, subject to availability.
  • Incorrect or defective product received.

All exchanges are subject to the same return inspection and approval process.

5. Non-Returnable Items

The following items may not be eligible for return or refund:

  • Custom-made or personalized jackets
  • Items purchased through clearance or promotional offers, where stated
  • Jackets that have been used, washed, damaged, or had their original tags removed

6. Important Notes

The Jackets Company reserves the right to review and refuse returns that do not meet the conditions of this policy.

For quality verification, we may maintain photographs or other records of products before dispatch. In the event of a dispute, available order and product records may be reviewed.

7. Contact Us

For questions regarding our Return & Exchange Policy, refunds, or exchanges, please contact us:

Email: info@thejacketscompany.com
Website: www.thejacketscompany.com

Your Satisfaction Matters

At The Jackets Company, we aim to make every purchase a smooth and reliable experience. If you have an issue with your order, contact our support team and we will do our best to assist you according to our policy.